Cubix Software Limited: Items

The Helpdesk...for ACT!

Logging a call

Dashboard

SLA with automatic alerts

Asset Management

Customer specific alerts

Recycle That Contact!

Bespoke development

Customer specific alerts


Customer specific alerts As well as the alerts for SLA management, a pop-up message can be added for a customer that is then displayed whenever a call is created or viewed for the customer. These can be used by management to inform the help desk staff as follows " The MD meeting Mr Customer next week to discuss new sales; give every call an urgent priority irrespective of the SLA..! " " Customer has not returned maintenance agreement; warn them that every call is given a low priority until this is received..! " Read More

As well as the alerts for SLA management, a pop-up message can be added for a customer that is then displayed whenever a call is created or viewed for the customer.

These can be used by management to inform the help desk staff as follows

" The MD meeting Mr Customer next week to discuss new sales; give every call an urgent priority irrespective of the SLA..! "
" Customer has not returned maintenance agreement; warn them that every call is given a low priority until this is received..! "

...Cubix Software are knowledgeable, very experienced and professional. I would recommend Cubix Software to anyone...

John Caveney - Operation Director - Sapphire Technologies

Development was on time and on budget... I would have no hesitation in working with Cubix Software again...

Paul Madden - Preline Group IT Manager

Great company to work with...Would recommend Cubix Software to anyone...

Stuart Toomey - Owner - Delta2

All Items

Customer specific alerts

Customer specific alerts

Listen to what our customers say about us...