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Dashboard

 

Dashboard



The dashboard allows the management to look at various KPIs that allows for quick information based on the calls coming into the help desk. The management can then use the dashboard to spot trends, as well as identify repetitive calls from a particular company or one of the help desk staff becoming too overloaded with work.

Increase your profit line by identifying free of charge support work against work that you can be charging for.

Availble dashboards are
- Call Analysis
- Recent Activity
- Calls by Category
- Duration of Calls by Category
- Calls by Status
- Calls by Priority
- Calls by Company
- Calls by User
- Calls by Week
- SLA Status



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...Cubix Software are knowledgeable, very experienced and professional. I would recommend Cubix Software to anyone...

John Caveney - Operation Director - Sapphire Technologies

Development was on time and on budget... I would have no hesitation in working with Cubix Software again...

Paul Madden - Preline Group IT Manager

Great company to work with...Would recommend Cubix Software to anyone...

Stuart Toomey - Owner - Delta2