Cubix Software Limited: Items

The Helpdesk...for ACT!

Logging a call

Dashboard

SLA with automatic alerts

Asset Management

Customer specific alerts

Recycle That Contact!

Bespoke development

Logging a call


Logging a call All the information about a call is logged and added to through this screen. The layout allows information to be quickly gathered for contact details, the classification of the call, the SLA details as well as the ongoing notes on what has happened and been discussed. The standard questions that relate to the call can be viewed, as well as any Assets booked and the history of any major changes to the call such as changes to the status or technician allocated to. Read More

All the information about a call is logged and added to through this screen. The layout allows information to be quickly gathered for contact details, the classification of the call, the SLA details as well as the ongoing notes on what has happened and been discussed.
The standard questions that relate to the call can be viewed, as well as any Assets booked and the history of any major changes to the call such as changes to the status or technician allocated to.

...Cubix Software are knowledgeable, very experienced and professional. I would recommend Cubix Software to anyone...

John Caveney - Operation Director - Sapphire Technologies

Development was on time and on budget... I would have no hesitation in working with Cubix Software again...

Paul Madden - Preline Group IT Manager

Great company to work with...Would recommend Cubix Software to anyone...

Stuart Toomey - Owner - Delta2

All Items

Logging a call

Logging a call

Listen to what our customers say about us...