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The Helpdesk...for ACT!

 
 
Logging a call
- All information captured
- Easy to use layout

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Dashboard
- Support activity in real-time.
- Identify trends.
- Understand your current SLA performance.

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SLA with automatic alerts
- SLA target times take into account working hours, holidays weekends etc.
- Up to two different SLA target times – the initial response back to the customer and target completion time
- Set a default SLA as well as customer specific SLAs
- Multiple alert types per target time allows different people to be emailed based on the alert type

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Asset Management
- Keep a control on your assets / demo equipment
- Allocate assets out to customers and when they are returned

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Customer specific alerts
- Allow sales staff or account managers to add an alert for a customer that automatically displayed when logging calls for that customer

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Standard questions
- Define your own questions to capture the right information for each call
- Set up questions based on the category of a call

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User defined fields
- Customize specific to your needs
-Allows the support team to have more information for a more complete solution

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Reporting Services
- Built-in Operational, Financial and Management Reports
- Export to PDF or Excel
- Analyze the performance of the helpdesk

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Administration
- Customize specific to your needs

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Pricing







- Subscription basis. Please contact the office for more details

Subscription gives you access to
- FREE upgrades (both major and minor)
- FREE email support


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Listen to what our customers say about us...

...Cubix Software are knowledgeable, very experienced and professional. I would recommend Cubix Software to anyone...

John Caveney - Operation Director - Sapphire Technologies

Development was on time and on budget... I would have no hesitation in working with Cubix Software again...

Paul Madden - Preline Group IT Manager

Great company to work with...Would recommend Cubix Software to anyone...

Stuart Toomey - Owner - Delta2